By accessing or using our e-commerce platform and services (the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Services.
Our platform provides an e-commerce marketplace that enables users to:
Browse and purchase products online
Create and manage user accounts
Process payments through secure payment gateways
Track orders and manage shipping addresses
Access customer support services
You may create an account using email/password or social login (Google, Facebook)
Guest checkout is available for users who prefer not to create an account
Anonymous browsing is supported with limited functionality
You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized use of your account
We may suspend or terminate accounts that violate these Terms
You must provide accurate, current, and complete information
You must update your information to maintain its accuracy
False or misleading information may result in account termination
Orders are placed through our shopping cart system
Order confirmation is sent via email upon successful payment processing
We reserve the right to cancel orders for any reason, including product unavailability
All prices are displayed in South African Rand (ZAR) unless otherwise specified
Prices include applicable taxes and fees
Payment is processed through secure third-party processors (Paystack, PayFast)
We support credit/debit cards, bank transfers, and other approved payment methods
Order processing times vary by product and availability
Shipping times and costs are calculated based on delivery address
Risk of loss transfers to you upon delivery to the specified address
You must provide accurate shipping and billing addresses
We ship to addresses within our supported delivery areas
Address changes may not be possible once orders are processed
Delivery times are estimates and may vary due to circumstances beyond our control
You must be available to receive deliveries or arrange for authorized recipients
Failed delivery attempts may result in return-to-sender and additional fees
International shipping may be available for certain products
International orders may be subject to customs duties and taxes
You are responsible for compliance with local import regulations
Returns are accepted within [INSERT NUMBER] days of delivery
Items must be in original condition with original packaging
Certain items may be non-returnable (perishables, personalized items, etc.)
Contact customer service to initiate a return
Return shipping costs may be deducted from refunds unless the return is due to our error
Refunds are processed to the original payment method
Exchanges are subject to product availability
Price differences for exchanges must be paid or will be refunded accordingly
Use the Services only for lawful purposes
Respect the rights of other users and third parties
Provide accurate information in all interactions
Fraudulent or deceptive practices
Unauthorized access to accounts or systems
Interference with platform functionality
Posting malicious content or spam
Violation of applicable laws or regulations
All content on our platform is protected by copyright, trademark, and other intellectual property laws
You may not reproduce, distribute, or create derivative works without permission
Product images and descriptions are provided for informational purposes only
You retain ownership of content you submit (reviews, comments, etc.)
You grant us a license to use, display, and distribute your content in connection with our Services
You represent that you have the right to submit such content
Our Privacy Policy governs the collection and use of your personal information
By using our Services, you consent to our privacy practices as described in our Privacy Policy
We use analytics tools (PostHog) to improve our Services
You may opt out of certain tracking through browser settings
Session recordings may be used for customer service and site improvement
Payments are processed by third-party providers (Paystack, PayFast)
Your use of payment services is subject to the processors' terms and conditions
We are not responsible for payment processor errors or failures
Our platform may contain links to third-party websites
We are not responsible for the content or practices of external sites
Third-party terms and privacy policies apply to external services
Services are provided "as is" without warranties of any kind
We do not guarantee uninterrupted or error-free service
Product availability and descriptions are subject to change
Our liability is limited to the maximum extent permitted by law
We are not liable for indirect, incidental, or consequential damages
Total liability shall not exceed the amount paid for the relevant transaction
We are not liable for delays or failures due to circumstances beyond our control
This includes natural disasters, government actions, network failures, and other unforeseeable events
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
Your use of the Services
Your violation of these Terms
Your violation of any third-party rights
Any content you submit to our platform
You may terminate your account at any time through account settings
Termination does not affect existing orders or obligations
We may suspend or terminate accounts for violation of these Terms
We may discontinue Services with reasonable notice
Outstanding orders and refunds will be processed according to our policies
These Terms are governed by the laws of South Africa
Any disputes shall be resolved in the courts of South Africa
We encourage resolution of disputes through direct communication
Formal disputes may be subject to mediation or arbitration
Class action waiver: Disputes must be resolved individually
We may modify these Terms from time to time
Material changes will be communicated through email or platform notifications
Continued use after changes constitutes acceptance of modified Terms
Current Terms are always available on our website
Previous versions may be archived for reference
These Terms comply with applicable consumer protection laws
Your statutory rights are not affected by these Terms
Consumer protection agencies may be contacted for unresolved disputes
You consent to receive communications electronically
Electronic records satisfy legal requirements for written communications
For questions about these Terms of Service, contact us at:
Customer Service
Email: [INSERT EMAIL ADDRESS]
Phone: [INSERT PHONE NUMBER]
Address: [INSERT PHYSICAL ADDRESS]
Legal Department
Email: [INSERT LEGAL EMAIL]
If any provision is found unenforceable, the remainder of these Terms remains in effect
Invalid provisions will be interpreted to achieve their intended purpose
These Terms, together with our Privacy Policy, constitute the entire agreement
Previous agreements or representations are superseded by these Terms
You may not assign your rights under these Terms
We may assign our rights and obligations with reasonable notice
Failure to enforce any provision does not constitute a waiver
Waivers must be in writing to be effective
Effective Date: These Terms of Service are effective as of the date first posted and apply to all users.
Last Updated: [INSERT DATE]