This Privacy Policy describes how we collect, use, and protect your personal information when you use our e-commerce platform, website, and related services (the "Services"). We are committed to protecting your privacy and maintaining the security of your personal information.
Account Information: Name, email address, phone number, display name
Address Information: Shipping and billing addresses including street address, complex/building name, suburb, city/town, province, and postal code
Payment Information: Payment method preferences (we do not store actual payment card details)
Contact Information: Information you provide when contacting us through forms or customer support
Usage Data: Pages visited, products viewed, cart interactions, and browsing behavior
Device Information: Browser type, device type, IP address, operating system
Analytics Data: Session recordings (with sensitive data masked), page views, click events
Authentication Data: Login timestamps, authentication method used
Performance Data: Error logs, system performance metrics
Payment Processors: Transaction status and payment verification from Paystack and PayFast
Social Login: Basic profile information if you sign in through Google or Facebook
Content Management: Data from our Storyblok CMS for content delivery
Process and fulfill your orders
Manage your account and provide customer support
Send order confirmations, shipping notifications, and transaction receipts
Provide personalized shopping recommendations
Respond to your inquiries and support requests
Send important service updates and security notifications
Provide marketing communications (with your consent)
Analyze usage patterns to improve our services
Conduct A/B testing and user experience research
Monitor system performance and security
Generate business analytics and insights
Prevent fraud and unauthorized access
Comply with legal obligations and enforce our terms
Protect our rights and the rights of our users
We share information with trusted third-party service providers who assist us in operating our platform:
Payment Processors: Paystack and PayFast for payment processing
Analytics Services: PostHog for user behavior analytics and error tracking
Content Delivery: Storyblok for content management
Cloud Infrastructure: Firebase for authentication, data storage, and hosting
Communication Services: Email and SMS service providers for notifications
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We may disclose your information when required by law, court order, or to protect our rights and safety.
We may share your information with your explicit consent for specific purposes.
Encryption of data in transit and at rest
Secure authentication systems with Firebase Auth
Regular security monitoring and vulnerability assessments
Access controls and user permission management
We do not store payment card information
All payment processing is handled by PCI-compliant processors
Secure tokenization of payment methods
Account information: Retained while your account is active and for 7 years after closure for legal compliance
Order history: Retained for 7 years for accounting and legal purposes
Analytics data: Aggregated data retained indefinitely; personal identifiers removed after 2 years
Marketing data: Retained until you withdraw consent
Access and update your account information
Change your communication preferences
Deactivate your account through account settings
Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information (subject to legal requirements)
Restriction: Request limitation of processing in certain circumstances
Portability: Request your data in a portable format
Objection: Object to certain types of processing
Unsubscribe from marketing emails using the link in emails
Contact us to opt out of SMS marketing
Manage notification preferences in your account settings
Essential Cookies: Required for basic site functionality and security
Analytics Cookies: PostHog analytics for understanding user behavior
Authentication Cookies: Firebase authentication sessions
Preference Cookies: Remember your settings and preferences
Most browsers allow you to control cookies through settings
Essential cookies cannot be disabled without affecting site functionality
Analytics cookies can be managed through browser settings
Your information may be processed and stored in servers located outside South Africa. We ensure appropriate safeguards are in place for international transfers, including:
Adequacy decisions by regulatory authorities
Standard contractual clauses
Certification schemes and codes of conduct
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
For questions about this Privacy Policy or to exercise your data rights, contact us at:
Email: [INSERT EMAIL ADDRESS]
Phone: [INSERT PHONE NUMBER]
Address: [INSERT PHYSICAL ADDRESS]
Our Information Officer can be reached at: Email: [INSERT INFORMATION OFFICER EMAIL]
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Posting the updated policy on our website
Sending an email notification to registered users
Displaying a prominent notice on our platform
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
We process your personal information based on:
Consent: When you provide explicit consent for specific purposes
Contract: When necessary to fulfill our contractual obligations
Legal Obligation: When required by applicable law
Legitimate Interest: When necessary for our legitimate business interests, balanced against your rights
Questions? If you have any questions about this Privacy Policy, please contact us using the information provided above.