We want you to shop with confidence. If something isn't right, we've got your back.
We accept returns within [INSERT RETURN DAYS] days of receipt. To qualify:
Items must be unworn, unused, with original tags attached
Must be in original packaging
A receipt or proof of purchase is required
To start a return, contact us at [INSERT RETURNS EMAIL] with your order number and reason for the return. The return shipping address will be provided once your request is approved.
Please do not return items without prior authorization. Unauthorized returns won't be processed.
Please inspect your order upon delivery. If it's damaged, defective, or not what you ordered, contact us immediately so we can make it right.
Contact us within [INSERT DAMAGE REPORT DAYS] days of delivery
Provide photos of damaged or incorrect items
Include your order number and description of the issue
Keep all original packaging until we provide instructions
Some products are non-returnable, including:
[INSERT NON-RETURNABLE ITEMS] (e.g., custom or personalized items)
Gift cards and store credit
Perishable items (e.g., food, supplements)
Personal care and hygiene products
[INSERT CATEGORY-SPECIFIC ITEMS] (e.g., intimate apparel, swimwear)
Items marked as "Final Sale"
Digital downloads and services
If you're unsure whether an item can be returned, just reach out - we're here to help.
Need something else? The quickest way is to:
Return the original item following our return process
Place a new order after your return is approved
Contact us if you need assistance with sizing or product selection
Direct Exchange: Available for size/color changes (subject to availability)
Store Credit Exchange: Receive store credit for future purchases
Price Adjustment: Contact us within [INSERT PRICE ADJUSTMENT DAYS] days if an item goes on sale
Once we receive and inspect your return:
We'll notify you within [INSERT INSPECTION DAYS] business days if the refund is approved
Approved refunds are issued to your original payment method within [INSERT REFUND PROCESSING DAYS] business days
Bank processing times may vary and can take an additional [INSERT BANK PROCESSING DAYS] business days
Return Received: [INSERT INSPECTION DAYS] business days for inspection
Refund Approved: [INSERT REFUND PROCESSING DAYS] business days to process
Bank Processing: [INSERT BANK PROCESSING DAYS] additional business days
If more than [INSERT FOLLOW_UP_DAYS] business days pass after approval and you haven't received your refund, please reach out at [INSERT CUSTOMER SERVICE EMAIL].
Credit/Debit Cards: [INSERT CARD REFUND DAYS] business days
Bank Transfer/EFT: [INSERT EFT_REFUND_DAYS] business days
Digital Wallets: [INSERT WALLET_REFUND_DAYS] business days
Buy Now, Pay Later: Refunded according to provider terms
Store Credit: Instant credit for future purchases
Gift Card: Physical or digital gift card option
Account Credit: Credit applied to your customer account
Partial refunds may be issued for:
Items returned without original packaging
Items showing signs of use beyond normal inspection
Items returned after the standard return period (at our discretion)
Items with missing components or accessories
Standard Returns: No restocking fee
Large/Heavy Items: [INSERT RESTOCKING FEE]% restocking fee may apply
Special Orders: [INSERT SPECIAL_ORDER_FEE]% restocking fee
Electronics: [INSERT ELECTRONICS_FEE]% restocking fee (if applicable)
Contact customer service for return authorization
Customer responsible for return shipping costs
Items must clear customs without issues
Original duties and taxes are non-refundable
Refunds processed in original purchase currency
Exchange rates may differ from purchase date
International transaction fees are non-refundable
Processing may take longer due to international banking
Contact us with your order number, name, and reason for return. Use subject line: "Refund Request"
Contact Information:
Email: [INSERT RETURNS EMAIL]
Phone: [INSERT RETURNS PHONE]
Live Chat: Available on our website during business hours
Our team will reply (usually within [INSERT RESPONSE TIME] hours) with:
Return authorization number (RMA)
Return shipping address
Prepaid shipping label (if eligible)
Specific return instructions
Package items securely in original packaging
Include return authorization form
Use provided shipping label or your own tracking method
Keep tracking receipt for your records
Once received and approved, your refund will be processed. We'll send you a confirmation email with:
Refund approval notification
Expected refund timeline
Refund amount and method
Reference number for tracking
Items purchased during [INSERT HOLIDAY PERIOD] have extended return period
Holiday returns accepted until [INSERT HOLIDAY_RETURN_DATE]
Gift receipts available for holiday purchases
Gift card refunds available for unwanted gifts
Sale Items: [INSERT SALE_RETURN_POLICY]
Clearance Items: [INSERT CLEARANCE_RETURN_POLICY]
Final Sale Items: No returns or exchanges
Promotional Items: Subject to specific promotion terms
Bulk Orders: Special return terms may apply
Business Accounts: Extended return periods available
Wholesale Purchases: Separate return policy applies
Custom Orders: Contact customer service for options
Return Tracking: Use courier tracking to confirm delivery
Processing Updates: Email notifications at each stage
Refund Confirmation: Email when refund is processed
Payment Monitoring: Check your payment method account
Received: Return package delivered to our facility
Inspecting: Quality control team reviewing items
Approved: Refund approved and processing initiated
Processed: Refund sent to your payment provider
Complete: Refund should appear in your account
Refunds Department
Email: [INSERT RETURNS EMAIL]
Phone: [INSERT RETURNS PHONE]
Hours: [INSERT BUSINESS HOURS]
General Customer Service
Email: [INSERT CUSTOMER SERVICE EMAIL]
Phone: [INSERT CUSTOMER SERVICE PHONE]
Live Chat: Available on website
Order number or email used for purchase
Reason for return/refund request
Photos (if item is damaged or incorrect)
Preferred refund method (if different from original payment)
Quality Assurance: All products undergo quality checks
Satisfaction Guarantee: We want you to love your purchase
Fair Resolution: We work to resolve issues fairly and quickly
Continuous Improvement: Your feedback helps us improve
Manufacturing Defects: Covered beyond standard return period
Premature Wear: Quality issues addressed case-by-case
Size/Fit Issues: Sizing guides and assistance available
Product Questions: Contact us before purchasing if unsure
This refund policy may be updated from time to time to reflect changes in our processes or legal requirements.
Email notification to registered customers
Website announcement for major changes
Updated policy posted with new effective date
Social media announcements for significant updates
Purchases made before policy changes follow original terms
New policy applies to purchases after effective date
Existing returns in progress follow original policy terms
Need Help? If you have any questions about refunds or need assistance with a return, please don't hesitate to contact our friendly customer service team. We're here to make your experience as smooth as possible.
Remember: We want you to be completely satisfied with your purchase. If you're not happy, we're not happy - and we'll do everything we can to make it right.