We aim to get your order to you fast and hassle-free. Here's how our shipping process works:
Most in-stock orders are processed and dispatched within [INSERT PROCESSING DAYS] business days from the date of order confirmation.
Processing times may be extended during:
Peak shopping seasons
Holiday periods
Promotional events
Supply chain disruptions
All items are subject to availability. If an item you've ordered is out of stock, we'll contact you within [INSERT CONTACT TIMEFRAME] business days using the information provided during checkout.
In case of stock unavailability, we will:
Offer suitable alternatives if available
Provide an estimated restock date
Process a full refund if you prefer to cancel
We deliver across [INSERT DELIVERY AREAS] via [INSERT COURIER NAMES]. Once your order is confirmed, we'll send you estimated delivery dates based on:
Item availability
Your chosen shipping method
Delivery location
Current courier capacity
Shipping costs are calculated by:
Total weight of your order
Delivery distance/zone
Selected shipping speed
Package dimensions for oversized items
Standard Delivery: [INSERT STANDARD TIMEFRAME] business days
Express Delivery: [INSERT EXPRESS TIMEFRAME] business days
Same-Day Delivery: Available in [INSERT SAME-DAY AREAS] (where applicable)
While we use trusted couriers, [STORE NAME] is not liable for delays or damage caused by third-party delivery services. However, we will:
Assist in tracking and resolving delivery issues
Work with couriers to investigate lost or damaged packages
Provide insurance claims support where applicable
Ensure accurate delivery address information
Be available to receive deliveries during business hours
Inspect packages upon delivery and report damage immediately
Provide secure delivery locations or authorized recipients
If you notice an error with your order, please contact us within [INSERT ADJUSTMENT TIMEFRAME] business days of shipment so we can resolve it swiftly.
Types of errors we can address:
Incorrect shipping address (if not yet dispatched)
Wrong item quantities
Missing items from your order
Billing discrepancies
Note: Once an order has been dispatched, address changes may not be possible.
Enjoy FREE shipping on [INSERT LOCATION] orders over [INSERT FREE SHIPPING THRESHOLD] ([INSERT QUALIFYING ITEMS] only).
Free shipping does not apply to:
[INSERT EXCLUDED ITEMS] (e.g., custom printed products)
Select oversized items
International orders
Express or expedited shipping options
Remote delivery areas (additional fees may apply)
International shipping is available to [INSERT INTERNATIONAL COUNTRIES/REGIONS].
Calculated based on destination country
Weight and dimensions of package
Selected shipping service
Insurance and tracking requirements
All customs duties, taxes, and import fees are the customer's responsibility
Delivery times may vary based on customs processing
Restricted items may not be shipped internationally
Currency conversion rates apply at time of purchase
We declare accurate values and descriptions on all international shipments
Packages may be inspected by customs authorities
Additional fees imposed by customs are not included in shipping costs
Zone 1: [INSERT ZONE 1 AREAS] - [INSERT ZONE 1 RATE]
Zone 2: [INSERT ZONE 2 AREAS] - [INSERT ZONE 2 RATE]
Zone 3: [INSERT ZONE 3 AREAS] - [INSERT ZONE 3 RATE]
Remote Areas: Additional surcharge of [INSERT REMOTE FEE] may apply
PO Box Delivery: [INSERT PO BOX POLICY]
Business Addresses: [INSERT BUSINESS DELIVERY POLICY]
Tracking numbers are provided once orders are dispatched
Track your order using our order tracking system or courier websites
Email notifications are sent for key delivery milestones
You will receive notifications for:
Order confirmation and processing
Dispatch confirmation with tracking details
Out for delivery notifications
Successful delivery confirmation
Couriers will attempt delivery [INSERT ATTEMPT COUNT] times
Delivery cards will be left for failed attempts
Packages may be held at local depot for [INSERT HOLD PERIOD] days
Uncollected packages will be returned to sender
If your package is lost or damaged in transit:
Contact us immediately with your order number
Provide photos of damaged packaging/items if applicable
We will investigate with the courier service
Replacement or refund will be processed once investigation is complete
We cannot ship the following items:
[INSERT PROHIBITED ITEMS]
Hazardous materials
Restricted substances
Items prohibited by courier services
Maximum package weight: [INSERT MAX WEIGHT]
Maximum package dimensions: [INSERT MAX DIMENSIONS]
Oversized items may require special handling fees
During peak shopping periods:
Processing times may be extended to [INSERT PEAK PROCESSING TIME]
Courier services may experience delays
Cut-off dates for guaranteed delivery will be communicated in advance
Express shipping options may have limited availability
For shipping-related inquiries, contact us at:
Shipping Department
Email: [INSERT SHIPPING EMAIL]
Phone: [INSERT SHIPPING PHONE]
Hours: [INSERT BUSINESS HOURS]
Customer Service
Email: [INSERT CUSTOMER SERVICE EMAIL]
Phone: [INSERT CUSTOMER SERVICE PHONE]
We reserve the right to modify this shipping policy at any time. Changes will be posted on our website and will take effect immediately. Continued use of our services constitutes acceptance of any changes.
Questions? If you have any questions about our shipping policy, please contact our customer service team using the information provided above.